Animoto's Marketing Video Builder allows users to easily turn their photos and video clips into share-worthy social videos.
Obstacles for launch
With a brand new marketing video creation tool out in limited release, Animoto was eager to officially launch its new product to users. Animoto is known for it's slideshow maker and wanted to share the same experience to businesses looking to create marketing videos for social media platforms. But there was one problem...
Users weren't creating videos.
After a period of research and analysis, we discovered three points of friction that were preventing users from successfully creating videos:
- They weren't uploading media to their project
- They were getting lost editing a single block
- They didn't understand what a block was
My team and I were tasked with solving these problems and getting the product ready for launch.
Uncovering the critical path
Our goal was to uncover the user's critical path; defining the steps a user had to take in order to produce a video they're happy with. Our hypothesis was that if we gave users the ability to complete a majority of that critical path from the storyboard view, completion rates would increase.
Through a series of exercises (including creating personas, gathering usage statistics, observing testing sessions, creating empathy maps, etc.) we were able to define the critical path.
In short, we want to enable users to quickly add their media, build out their story, customize the look and feel, and produce their video.
Clearing the path to success
We set out to redesign the storyboard interface to facilitate, not obscure the path to video production.
By simplifying content blocks into cards and giving users an expandable drawer for common editing tools from the storyboard view, we helped users create videos faster. This made the edit view, a screen state where users were getting lost and abandoning their project, an optional step in the process.
Previously, blocks had limited functionality and forced the user into a new screen state to make crucial edits.
After the redesign, users can quickly and easily upload media, or add/remove content from their blocks.
But wait, what's a block?
The power of the Marketing Video Builder is that it moves away from the traditional timeline experience by enabling users to create videos by adding content blocks. While it was a great model, the concept of building a video out of blocks was completely unfamiliar to users.
Adding a descriptive zero state with a fun illustration not only helped reinforce the concept that videos were built by creating content blocks, but also gave users a clear place to start. Moving the "Add a Block" button to the top of the screen ensures it's always available to users and never hidden.